Lead qualification & follow-up
The good enquiry you lost wasn't lost. It just went cold.
Screening on budget, postcode and project type, plus follow-up that keeps running while you're on site with your phone in the van.
Qualification starts at the form. We ask the awkward questions up front — rough budget range, where the property is, whether it's a new build, a replacement or a renovation, and when they'd want it in the ground. Someone who won't answer those was never going to sign a contract, and it's far cheaper to find that out before you've driven ninety minutes for a site visit.
Every enquiry then lands somewhere you'll actually see it: an instant text and email to you with the answers already filled in, sorted so the strong ones are obvious. The homeowner gets an immediate acknowledgement telling them when you'll be in touch, which alone stops a good number of them ringing the next installer on the list.
After that it's steady, polite follow-up over the following weeks — a reminder, a relevant recent build, a nudge before season. Pool decisions take months. The installer who's still gently there in week eight is usually the one who quotes.
What's included
- Qualifying questions built into every enquiry form
- Instant text and email alerts with the enquiry details attached
- Automatic acknowledgement to the homeowner setting response expectations
- Multi-week email and SMS follow-up sequences written for pool buyers
- A simple pipeline view so nothing sits unanswered
- Out-of-season nurture so spring enquiries aren't wasted in October
Want your enquiries chased without you doing it?
Tell us where your enquiries come from now and we'll tell you what we'd change. No pitch deck, no pressure.